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Waste management

Workwise is the complete solution to waste management in one system.

CRM

 

CRM - Customer Relationship Management

The CRM Module is the front-end to your customers. It contains a Hotline system where customer calls are collated into categories, like “Missed bin” and “Graffiti”.

If a customer phones up to say that their bin was missed, the system would bring up the details of the customer and automatically inform the operator of what the crew reported, for example, “The bin was contaminated with Food waste”. The operator can then look at the properties history to check if this is a common occurrence.

Each hotline category is dealt with in a unique way, for example, if someone phoned up to report an “Abandoned vehicle” the operator will be prompted to enter the Make and Registration of the vehicle. In this way mobile staff following up on the call can quickly identify the vehicle.

The follow up tasks are fully automated. They are automatically sent to a mobile device and/or emailed to other staff members. They can also be printed out when necessary.

The hotline system also has a clever auditing system. Audits are automatically created when a task is open, close and sent to a mobile device. User notes can also be added to the audit trail and these can be seen by the mobile device users.

Hotline