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A flexible work definition and results processing system that manages all aspects of field based work.

Ipswich Borough Council – a case history


Ipswich Borough Council wished to implement a system to allow their community caretakers to be issued with work and then report back, in a fast and efficient manner, replacing a paper-based system already in use.

The system needed to be flexible to cater for all of their needs, and the changing needs of local government legislation, allowing them to make changes to key information areas and reports when required.


WorkWise from Ipswich Software Limited was able to fulfil the requirements of Ipswich Borough Council, in all ways.

The system setup uses the latest hand held unit technology, allowing the community caretakers to have all of the relevant information to hand at the press of a button. The information can be added to and edited, and jobs completed, allowing seamless and fast data collection.

The system is flexible in everyway, allowing Ipswich Borough Council to update information as required. This includes such areas, as the job templates, shown to the caretakers on the hand held units, which are fully customisable, using a built-in editor.

The standard reports, built-in to WorkWise, were already sufficient for Ipswich Borough Council’s use. These allow them to fully analyse the work that is carried out by the community caretakers.

Implementation of WorkWise

WorkWise was implemented for Ipswich Borough Council in the following ways:

  • Full data inputting of all area and property information
  • Setup of initial job templates
  • Setup of software on hand held units, and existing desktop computers
  • Full training given to all users of the system. Also includes a comprehensive help system for reference


WorkWise has been successfully used by Ipswich Borough Council for 5 months, and has vastly increased the efficiency of the work of the community caretakers, allowing them to concentrate on the work at hand, rather than the completion of paperwork.